{"id":4503,"date":"2024-11-08T10:29:15","date_gmt":"2024-11-08T15:29:15","guid":{"rendered":"https:\/\/fleximmobilier.com\/offre-demploi-gestionnaire-locatif\/"},"modified":"2024-12-02T17:36:10","modified_gmt":"2024-12-02T22:36:10","slug":"rental-manager-job-offer","status":"publish","type":"page","link":"https:\/\/fleximmobilier.com\/en-ca\/rental-manager-job-offer\/","title":{"rendered":"rental manager job offer"},"content":{"rendered":"\t\t
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Looking for Rental Manager<\/h2>\t\t\t\t<\/div>\n\t\t
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Flex Immobilier, a very small innovative company, started its operations in March 2014. We are a real estate advertising and management agency serving 3 types of customers: Owner-seller, Real Estate Broker and Owner wishing to earn income from their cottage. It is at the level of this last niche that you will work. Cottage owners contract us to manage the rental of their cottage \ud83c\udfe1 To learn more about this service:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tOur service offer<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We have been working in this field since only September 2021 and here we are today with more than 30 managed chalets that we have advertised on various short-term rental platforms: Airbnb, VRBO, Booking, Expedia, ChaletsAuQu\u00e9bec, Flex Immobilier\u2026 Our primary objective is to offer a 5-star experience \u2b50\u2b50\u2b50\u2b50\u2b50 to the tenants of our managed chalets and this is where you will intervene. To facilitate the achievement of this objective, we choose quality chalets and owners \ud83e\udd47 Here are the chalets that we currently manage:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tOur chalets<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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If you were already working remotely and were looking for a way to significantly increase your income, here is a great opportunity that will allow you to achieve this goal. This job does not require many hours worked per week, but requires that you be available to respond to customer requests at all times during your workdays. You will only need a computer and a smartphone (to respond to requests when you are not in front of your computer) to complete your tasks. The majority of communications are done in writing (platform messaging, email and text messages), but you should not be afraid \ud83d\ude31 of the phone either.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Description of tasks to be performed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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  • Respond to reservation requests from potential tenants (customers) from the various cottage rental platforms. Most platforms have an automated submission system while other platforms will ask you to send a customized quote. For this purpose, we have templates and pricing tables for each of our managed cottages.<\/li><\/ul>

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    • Submit potential tenants to a few questions to ensure that their intentions are positive. You will perform this task mainly when we have no history on a tenant or when their history is rather negative. We have question templates for this purpose.<\/li><\/ul>

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      • Integrate new reservations into our reservation calendar and our accounting software (Quickbooks), when this function is not automated.<\/li><\/ul>

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        • Generate a credit card payment request using Square software, when this function is not automated.<\/li><\/ul>

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          • Answer questions from current tenants. Here are some examples of questions you might be asked: \u27a1 \u201cCan we arrive earlier than the scheduled time?\u201d \u27a1 \u201cWhat activities are there in the area?\u201d \u27a1 \u201cHow do I start the air conditioning?\u201d \u27a1 \u201cThe front door won\u2019t open, do I have the right lock code?\u201d \u27a1 \u201cThe cottage is dirty, am I entitled to compensation?\u201d \u27a1 \u201cI have friends who want to visit us, can they come?\u201d Fortunately, we have several templates for answers to these recurring questions!<\/li><\/ul>

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            • Negotiate compensation when a tenant is legitimately dissatisfied, even when it\u2019s doubtful, because our primary goal is to get perfect ratings (5 stars) from them.
              Investigate a tenant when we have reason to believe that they damaged the cottage or stole furniture. File claims when necessary.<\/li><\/ul>

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              • Contact cottage owners and\/or housekeeping when an emergency occurs or important information is provided by a tenant, for example: \u27a1 The water heater is leaking; \u27a1 The propane tank is empty; \u27a1 The air conditioning does not reach the 2nd floor; \u27a1 Fans are needed in the bedrooms; \u27a1 A light bulb is burned out; \u27a1 Sheets and pillows are missing.<\/li><\/ul>

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                • Follow up and respond to all communications from tenants, owners and housekeeping teams.<\/li><\/ul>

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                  • Evaluate previous tenants (guest ratings). You will be required to evaluate the quality of the relationship\/transaction we have experienced with tenants. We have feedback templates for this purpose.<\/li><\/ul>

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                    • Respond to ratings left by previous tenants (host ratings). We have response templates for this purpose.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                      Skills and qualifications sought<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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                      • Excellent customer service<\/li>
                      • Excellent customer follow-up management<\/li>
                      • Excellent empathy while being a good negotiator<\/li>
                      • Excellent communicator<\/li>
                      • Excellent written French and English<\/li>
                      • Good spoken French and English<\/li>
                      • Autonomous<\/li>
                      • Organized<\/li>
                      • Rigor, rigor, rigor…<\/li>
                      • Professional attitude and behavior<\/li>
                      • Ability to work with multiple software<\/li>
                      • Proficiency in Office suite software (Outlook, Word and Excel)<\/li>
                      • Ability to work under pressure (occasionally) and manage complex requests<\/li>
                      • Comfortable in a multi-project environment<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                        Schedule and holidays<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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                        4 days per week for 4 non-consecutive weeks of the year (to be discussed).<\/p>

                        2 and 1\/3 days per week for 44 weeks of the year. You will work alternately with 2 other rental manager colleagues already in post. For example, when you work Monday and Tuesday, your colleague #1 will continue on Wednesday and Thursday, colleague #2 will continue on Friday and Saturday and you will be back for Sunday and Monday, and so on. Therefore, one week out of three you will work 3 days in the 7-day week, while two weeks out of three you will only work 2 days in the week. You should know that some days of the week are busier than others. So, a definite advantage of this rotating schedule is that you will not always work the same days… Finally, you will have to give a short report of your 2 days worked to your colleague taking over, the day after each period worked. So, when you work Monday and Tuesday, you will report back (written or verbal) to your colleague on Wednesday morning. A 4-week vacation is paid per year.<\/p>

                        Between 8:30 a.m. and 10 p.m., you must be able to respond quickly (between 1 minute and 30 minutes maximum) to requests and questions from current and potential tenants. The algorithms of the platforms (Airbnb, VRBO, etc.) ensure that the faster you respond, the stronger you will appear in the search results, therefore the more income you will make… Not to mention that quick responses will significantly increase our chances of obtaining 5-star ratings. During a work day, there may be quiet periods and suddenly, several requests come in simultaneously. You must therefore know how to manage priorities and pressure well, and be available at all times during these work days.<\/p>

                        Outside of these hours, you must be able to respond to emergencies, e.g. a tenant calls us to tell us that the electronic lock is no longer working or that the water heater is leaking… Let’s say that this rarely happens, but you must be available when it does. Our role is to take the information and contact the owner to set up a rapid action plan.<\/p>

                        We estimate that for 10 chalets, the workload will be 5 to 20 hours per week (2 and 1\/3 days), depending on the traffic and your experience in the field.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                        Additional information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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                        Workplace<\/h4>

                        At your home or office (telework). You will be able to go about your business (personal or related to your other job) while assuming the responsibilities of this job.<\/p>

                        Materials and equipment provided<\/h4>

                        None, except for access to software and applications related to rental management. Note that it is much easier and more productive to work with a desktop computer than to perform the necessary tasks with a smartphone. It is therefore recommended (or even mandatory) that you have a high-performance computer at home.<\/p>

                        Start of employment<\/h4>

                        As soon as you are ready and have completed the remote video training.<\/p>

                        Duration of employment<\/h4>

                        1-year contract renewable under certain conditions. You will work as a subcontractor for the company.<\/p>

                        Remuneration<\/h4>

                        Monthly remuneration, based on the income generated by the chalets and variable depending on the level of ratings of each chalet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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                        Schedule a phone appointment to apply or simply to learn more about this job offer \u2728<\/p>

                        Leave us your contact details, specifying the time and day that suits you best. Looking forward to meeting you \ud83d\ude0a<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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