Whether you're an owner looking for efficient rental management or a tenant looking for the perfect stay, we're here to help.
See our frequently asked questions section.
You can start by consulting the advertisement for the accommodation in question. It contains photos, a detailed description, a “Frequently Asked Questions” section specific to each accommodation and a rental contract accessible via a clickable button. If you can’t find the answer to your question, use the “Contact us” button under the booking calendar to send a message to the person in charge.
You can talk to either the owner or a Flex Immobilier rental manager, depending on the accommodation. Some owners prefer to handle communications themselves, and we leave that to them.
Each advert contains a “View rental contract” button in the “Rental and cancellation conditions” section.Click on it to consult it. Confirming your reservation implies that you have read and accepted these conditions.
Accessibility varies from accommodation to accommodation.Some are adapted, while others may include stairs or features limiting their accessibility.Please contact us to confirm before booking.
Many of our chalets offer facilities such as a private spa, swimming pool or sauna.Check the chalet description to find out what amenities are available.
Each region offers unique activities such as hiking, skiing, fishing or cultural visits.You’ll find a list of ideas in each accommodation listing.
Most of our cottages are suitable for families, with safe facilities and adapted spaces.If you have specific needs, let us know, and we’ll help you choose the cottage that’s right for you.
Some cottages accept pets under certain conditions and for an additional fee.Please consult the specific policy for the cottage you wish to reserve, in the “Frequently asked questions” section of the advert.
We’re available 24/7 to help you whenever you need us. You can contact us directly by phone or message, and we’ll do our best to resolve any situation quickly.
If you have any problems accessing the accommodation, please contact us immediately.We can provide you with the code again or help you solve the problem quickly so you can access the accommodation without stress.
Contact us immediately to report any problems.This will enable us to react quickly and rectify the situation as soon as your stay begins. Don’t wait until the end of your stay to inform us, to avoid any confusion about the origin of the damage. Your comfort is our priority, so don’t hesitate to contact us as soon as you arrive.
If any of the equipment listed in the ad appears to be missing, please contact us immediately.We’ll check the situation and make every effort to provide you with what you need.
To finalize your reservation, you can choose between two methods of payment:
Remember that to confirm a reservation, a deposit of 50% of the total amount is required. The remaining balance will be taken 14 days before your arrival. A security deposit will also be blocked on your card between 24 and 48 hours before your arrival, and released within 5 days of your departure, except in the event of damage or non-compliance with the rules of the rental contract. You can consult all the details in the Rental Contract, accessible on the advert page of the accommodation you are interested in, in the “Rental and cancellation conditions” section.
Our basic fees include everything you need for your stay. However, there may be additional charges for specific services, such as accommodating pets or breaking the rules. You can find full details in the Rental Contract, available on this page in the “Rental and cancellation conditions” section.
First and foremost, there is no charge for bookings cancelled within 24 hours of your reservation, with the exception of last-minute bookings made up to 5 days before your scheduled arrival date.So if a reservation was made by accident, you have the peace of mind to change it without worry.What’s more, you can cancel up to 5 days before your scheduled arrival for a full refund, less a fee of 10% of the total reservation amount. This fee covers our administrative costs as well as the costs associated with the difficulty of finding another tenant within a limited timeframe. After 5 days, no refund will be possible. This policy is designed to offer you the flexibility you need while guaranteeing the quality of our services.
The security deposit guarantees that the rules of the contract are respected and covers any damage, theft or non-compliance. It is blocked on your credit card between 24 and 48 hours before your arrival and released within 5 days of your departure, unless charges have to be deducted.
In the event of damage or non-compliance, part or all of the security deposit will be used to cover costs, including taxes and a 6% service charge. If the deposit is insufficient, a surcharge may be applied. A detailed report will be provided in the event of a hold.
We aim to become your trusted partner in maximizing the potential of your investment. At Flex Immobilier, we focus on the quality of our services rather than the volume of cottages under management. Unlike companies that focus on hundreds of properties, our personalized approach ensures a high level of service, with attention to detail and rigorous follow-up. We don’t try to be the cheapest option, but rather the one that brings you the best return, thanks to careful management and strategies focused on excellence. With Flex Immobilier, every rental is optimized to deliver an unparalleled experience for travelers and increased profitability for you.
Our commission ranges from 13.5% to 25% of rental income, depending on the services and accommodation selected.
We take care of everything: creating ads, managing reservations, communicating with tenants, housekeeping, tracking security deposits, and optimizing rates.Some services can be selected à la carte, or you can opt for turnkey management tailored to your needs. See our “Services for owners” page for more details, and don’t hesitate to contact us.
Absolutely!We already offer this option to several of our partners.You can opt for shared management, where we take care of the operational aspects (such as maintenance, advertising, and reservations management) while you remain in direct contact with the tenants. This flexibility allows you to maintain a personalized link with them while benefiting from our professional expertise. 😊
Thanks to our expertise in rental management and the use of advanced technological tools, we adjust rates in real time according to demand and seasonality.We also focus on attractive descriptions and professional photos to maximize your cottage’s appeal.
Our team is ready to answer all your questions and offer personalized support, to ensure an exceptional experience. Contact us for personalized assistance!
